Water Service is billed every two months, not monthly.

Make sure to enter the information exactly as it appears on your latest bill.

For the account number, you must enter the full 16-digit number. For the name the standard format is "Last Name," space then "First Name" in all capital letters. (i.e. Doe, John) (The exact format is shown at the top of your bill)

Please note: If you are a new customer, you must wait until you receive your first bill to be able to pay through the online portal.

For further assistance, please contact our office at 281-488-1164 during normal business hours .

The standard window to connect water service is 8:00am to 4:30pm the date that activation is scheduled. If it is after this timeframe and you do not have a tag on your door explaining why service could not be connected, please check the following:

>If there is a personal home cut-off valve, make sure the valve is on.

>If there is a water softener at the home, make sure the waterline is not disconnected or shut off at the softener

For more information please contact the Clear Lake Water Authority at 281-488-1164

One reason that water service would not be able to be connected, is if a faucet is in the open position in the home. When a technician comes to your home to connect the water and the meter immediately starts reading water usage, our policy is to turn the water back off to prevent any possible flooding of the home or unnecessary water usage costs, due to a open water source.

Please check the following typical locations:

> Sink faucet

> Tub faucet

> Water Heater

>Water Softener

> Outdoor Faucets

Once the issue is addressed, please call 281-488-1164 to schedule the technician to return and connect the water service

Personal home water isolation/shut-off valves are typically located on the outside of the home near the garage close to an outdoor faucet or inside the garage on visible water lines.

Examples of what the valves could look like are:

(This is provided for informational purposes, as the location of this valve is determined by the owner or home builder, at the time of installation, the CLCWA does not have any records for the location of the personal home shut-off valve.)

Our meter boxes are activated by light, so if you open the cover you would typically need to shine a bright flashlight in the reader to activate it. If this does not activate the screen, it does not necessarily mean the the meter is not working correctly or sending the proper readings of your usage. If you are concerned, please call CLCWA at 281-488-1164 to report the issue.

If you notice a large spike in your bill / usage you may have a leak somewhere.

Possible locations for leaks include the following:

>Shower / Sink Faucets

>Under Sinks

>Outdoor Faucets

>Toilets (leaks can occur outside and inside your toilet. If you hear water running constantly in your toilet, but do not see water around your toilet, it may have an internal leak )

>Water Heaters

>In-line Water Filters / Softeners

> Sprinkler Systems

>Pools

If you see standing water in your yard, please call CLCWA at 281-488-1164 to have a technician come out and check the main line.

Leaks inside your toilet can waste up to 200 gallons of water per day

>Toilet leaks can be hard to find. Possible causes may be a bad flapper valve, an improperly positioned float arm or defective overflow tube

>You can test for leaks yourself by purchasing nontoxic toilet leak detection tablets at a local hardware store or plumbing supply store. You can also put a few drops of food coloring in the tank. Wait a few minutes and if the color leaks into the bowl without it being flushed, it means a leak

>Problems with plumbing fixtures may be due to old age, corrosion or wear and tear. Replacements or repair parts can be purchased at a local hardware store or plumbing supply store. You can make repairs yourself or consult a plumber

These wipes may be labeled "Flushable" and may flush down the toilet, but they are not biodegradable and get stuck in the main sewer line and cause back-ups.

Other items that cause issues:

>baby wipes

>paper towels

>diapers

>sanitary products

>cooking fats/oil/grease and food waste

In 2020 alone flushed wipes cost the State of Texas an additional $25 million dollars in operating costs according to a NACWA survey. These additional costs trickle down to the consumer in the form of rate hikes.