Information
Contact

Mail Payments To:

Clear Lake City Water Authority
900 Bay Area Blvd.
Houston, TX 77058

To Request New Water Service:

To set up water service you have several options:

  • Come in during business hours.
  • Print out the APPLICATION (Adobe Reader 6.0 or higher required) online and mail or drop off the application.
  • Call and request an application to be mailed or faxed. 281-488-1164

*The deposit for a residential homeowner or renter is $100.00. Your request for service can not be processed without a completed application, copy of the account holders driver’s license, and deposit in the form of cash, personal check, money order, or cashiers check.

Automatic Draft Payments

BANK DRAFT PAYMENTS: Paying your water bill is easier than ever with our automatic checking account payment program setup directly through the Clear Lake City Water Authority either in-person at our office, by mail to the address listed above, or by email to customerservice@clcwa.org, using the application provided below. By using the program, the charge for water and sewer service is automatically deducted from your designated checking account at no extra cost to you.

We will need a completed AUTOMATIC DRAFT APPLICATION (Adobe Reader 6.0 or higher required.) and a voided check returned to our office.

If you live in HCWCID 161, please use the following application: HCWCID 161 AUTOMATIC DRAFT APPLICATION

ONLINE PAYMENTS: To make a one-time payment or setup automatic reoccurring payments online follow the online portal link “PAY WATER BILL” provided above, fees will apply to each payment.

When your automatic draft is activated, you will see the message on your bill: “Do not pay. Your account will be drafted.” Accounts are drafted approximately two business days prior to the due date shown on the bill. Until you see that message printed on your bill, please continue to pay the bill in your usual manner. If you have a question or problem with your bill, please call Customer Service as soon as possible. We will do our best to work out a solution quickly.

If you have previously set up automatic payment arrangements through either our office directly or with the third party vendor and wish to change the method of payment you will need to contact our office to ensure you are not double drafted.

*** Automatic Payments set up through our previous third party vendor (First Billing) for both bank checking drafts and credit card payments are now deactivated as of October 1, 2022.*** Please follow the link above “PAY WATER BILL” to set up new automatic payments.

Returned Check Policy

CLCWA has adopted a Returned Check Policy R&S-125

A utility customer has three (3) business days from the date of notice to pay the returned check amount, returned check fee, and any other applicable fees and penalties. Failure to pay within three (3) business days will result in disconnection of service. All applicable fees, including a reconnect fee, must be paid before service will be restored in any instance in which service has been disconnected.

Water Rate Study and Increase

On September 14, 2022 the Board of Directors passed a rate increase. The rate increase is effective November 1, 2022. Please see the updated Water and Sewer Rates R&S-90 Policy for more specific information. If you have any questions please call 281-488-1164.

CLCWA recently conducted a 2022 Water Rate Survey compared to surrounding cities. (Adobe Reader 6.0 or higher required.)

For more information on this rate increase, please go to the Rates page. (link under Information on the left)

For Emergencies:

The 24-hour emergency answering service (281-488-1164) can dispatch a CLCWA employee after hours for the following problems:

  • Water line breaks
  • Sewer manhole overflows
  • Sewer back-ups
  • Water quality issues
  • Other hazardous conditions

For Non-Emergencies:

To report non-emergencies, please contact the office at 281-488-1164 during regular business hours.

To Submit a Change of Address:

To change your mailing address please complete this Address Change Form and return it to our main office during business hours. (Adobe Reader 6.0 or higher required.)

To Discontinue Service:

Please contact customer service during business hours: 281-488-1164